Anyone involved with commercial real estate projects will understand that robust project management systems are crucial to a successful outcome.

Dealing with a myriad of stakeholders, user groups, design consultants, approval authorities, suppliers and sub-contractors demands efficient systems.

Above all, the essence of achieving a successful outcome on a building project is great communication.


This starts very much at the briefing stage. For us to define the measures of a successful project we really need to engage with our clients to understand the issues they are facing and the objectives they have for their particular project. Typically people will refer simply to time, cost, and quality; and these are important performance measures – but what do they really mean? And are there other key measures for each project that may really achieve our ultimate goal of complete customer satisfaction.


Having established these project goals our job is to develop a project plan that sets out the strategy and pathway to achieving them.

The project plan will comprise agreed design briefing, budgets, programme schedule, and importantly a communication plan. By taking the project lead we take responsibility for the creation and execution of this plan.


Commercial projects invariably have very clearly defined time constraints. Most of our commercial work is interior fitout for tenants within existing buildings. The project plan is often developed around the constraints of lease dates, business operations, IT functions and site availability.

Setting out the overall programme for the job and integrating the various constraints allows us to manage the design process and the selection of materials and suppliers to ensure the project goals can be met.

I really appreciate the design, innovation, and product selections that commercial projects offer. We make it our job to manage the procurement of the various elements of the project to ensure the overall goals are met.


With commercial projects we often find ourselves working in occupied premises. Be it a remodelling, interior fitout, restaurant, or office – most of our commercial projects are for tenants in leasehold spaces within existing buildings. From the outset, we are co-ordinating our works around the constraints of the building and it’s other occupiers. Site possession in fitout work is a notional concept, and we are always scheduling our work to fit in around others.

Maintaining clear, concise, and regular communications with all parties is essential to achieving great project outcomes.